Frequently Asked Questions
Find answers to common questions about our custom merchandise and services
To place a custom order, simply contact us through our custom merchandise inquiry form or email us directly. Share your design ideas, quantity needed, and preferred products. Our team will work with you to create a custom quote and bring your vision to life.
Sublimation is a printing method where heat and pressure turn ink into gas, permanently bonding it to polyester fabrics and polymer-coated items. This creates vibrant, full-color designs that won't crack, peel, or fade over time. It's perfect for all-over prints and photo-quality graphics.
DTF (Direct to Film) transfers are printed designs on a special film that can be heat-pressed onto various fabrics including cotton, polyester, and blends. This method offers excellent color vibrancy, durability, and works on both light and dark garments. It's ideal for detailed designs and small to medium production runs.
Yes! We offer professional embroidery for a classic, premium look on apparel and accessories. Embroidery is perfect for logos, text, and simple designs on items like polo shirts, hats, bags, and jackets. Contact us for pricing and design requirements.
For best results, please provide high-resolution files in PNG, PDF, AI, or EPS format. Images should be at least 300 DPI for print quality. If you only have a low-resolution file or need design assistance, our team can help recreate or enhance your artwork for an additional fee.
Absolutely! Our design team can help bring your ideas to life. Whether you need a logo created from scratch, artwork refined, or layout assistance, we're here to help. Design services are available for an additional fee based on complexity.
Yes! We provide a digital proof for your approval before we begin production. This ensures your design looks exactly how you want it. Once you approve the proof, we'll move forward with creating your custom merchandise.
Processing times vary based on order size and complexity. Typically, custom orders take 7-14 business days after proof approval. Rush orders may be available for an additional fee. We'll provide an estimated timeline when you receive your quote.
We offer standard and expedited shipping options. Shipping costs are calculated based on order size and destination. Most orders ship within 1-2 business days after production is complete. You'll receive tracking information once your order ships.
Because custom orders are made specifically for you, we cannot accept returns unless there is a defect or error on our part. We carefully review all proofs with you before production to ensure satisfaction. If you receive a defective item, please contact us within 7 days of delivery.
Still have questions? We're here to help!
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